Lumini Behaviour Support welcomes feedback, compliments, and complaints as an important part of improving the quality of our services. We are committed to listening respectfully and responding in a timely, fair, and transparent manner.
Providing feedback
If you would like to provide feedback or a compliment about our services, we encourage you to contact us. Feedback helps us understand what we are doing well and where we can continue to improve.
Making a complaint
If you are unhappy with any aspect of our services, you have the right to make a complaint. Complaints can be made by participants, family members, carers, guardians, or representatives. We will take all complaints seriously and handle them confidentially, respectfully, and without fear of negative consequences.
How to make a complaint
Complaints can be made by contacting us directly using the details on our Contact Us page. If needed, we can support you to make a complaint in a way that feels comfortable and accessible for you.
NDIS Quality and Safeguards Commission
If you are not satisfied with the outcome of a complaint, or if you prefer, you can contact the NDIS Quality and Safeguards Commission directly.
NDIS Quality and Safeguards Commission Phone: 1800 035 544 Website: www.ndiscommission.gov.au
Our Commitment
We are committed to ensuring that participants feel safe, respected, and supported when raising concerns. Making a complaint will not affect your access to services or the way you are treated.