Lumini Behaviour Support is committed to protecting the privacy and confidentiality of all individuals who interact with our services. This Privacy Policy outlines how we collect, use, store, and protect personal information in accordance with relevant Australian privacy legislation.
Who We Are
Lumini Behaviour Support provides Positive Behaviour Support services to NDIS participants across Australia.
Our website address is:
https://luminipbs.com.au
Information We Collect
We may collect personal information when you:
- Contact us through our website or email
- Submit a referral or enquiry
- Engage with our services
The information we collect may include:
- Name and contact details
- Information relevant to service enquiries or referrals
- Any other information you choose to provide
We do not collect sensitive personal or health information through the website unless it is voluntarily provided for the purpose of an enquiry or referral.
How We Use Your Information
Personal information is collected and used to:
- Respond to enquiries and referrals
- Communicate about services
- Meet our professional, legal, and NDIS obligations
- Improve our service delivery and website functionality
We only collect information that is necessary and relevant to these purposes.
Sharing of Information
Lumini Behaviour Support does not sell or trade personal information.
Information may be shared only when:
- Required by law
- Necessary to provide services (with appropriate consent)
- Required to meet NDIS Quality and Safeguards Commission obligations
All information is handled in a confidential and secure manner.
Cookies and Website Data
Our website may use basic cookies to support functionality and improve user experience. Cookies do not collect personal information beyond what is necessary for the website to operate effectively.
You can choose to disable cookies through your browser settings if preferred.
Embedded Content
Pages on this website may include embedded content (such as videos or links to other websites). Embedded content from other websites behaves in the same way as if you visited those websites directly.
We encourage users to review the privacy policies of any external sites they visit.
Data Storage and Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. Information is stored securely and accessed only by authorised personnel.
Your Rights
You have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request that your information be removed, where appropriate
Requests can be made in writing using the contact details below.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:
Lumini Behaviour Support
📧 connect@luminipbs.com.au
📞 0433 945 721